A. Nony Mouse wrote:You're right, you didn't mention a law suit (just someone else suggesting a class action). We jumped to a legal reason for Examsoft to issue a refund. I think you will be much happier if you close the computer and go get drunk or sit on a beach or read stuff you enjoy or workout or really any other productive use of your energy than brooding about Examsoft, though.
Yeah, I get that, but the problem will continue. There was construction or something going on at my test center, and I asked the chill proctor wtf was going on and he just flipped out, claiming this happens every year, that it's totally unfair to everyone sitting for the exam, and that the only people who have any ability to actually change things are the examinees. It's that people just don't give a fuck and will stop at nothing to collect & protect their small slice of the pie. What ExamSoft pulled was unacceptable, which is their chosen word to describe our experience, not mine: "We understand that this is a stressful time for bar exam takers, and your experience last night was unacceptable to us." They had plenty of time to verify--and prepayments to ensure--that their servers could handle the extra load and they totally fucked up. But instead of refunds, we get a bullshit apology and hostility when we call customer service to confirm receipt of our exams. (regarding that last part, the customer service dude cut me off mid-sentence, sighed, and asked "so you want to make sure we got your exam, right?"
Yes, this is a rant, but fuck them.
