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Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 7:22 pm
by crEEp
Look, I get that your servers are overwhelmed, but it's not as if this were some spontaneous event. You literally had months to come up with an elastic load balancing solution that was ready to absorb this spike.

I'm now staring at an ominous yellow screen telling me that my upload failed and I got several e-mails from examsoft saying something bad happened. This isn't a fucking game--you're providing a service for which people paid money, and right now it's really shitting the bed. Oh, and you might want to fix that busy signal on your help line.

I'm about to dial everyone in the examsoft company directory until someone tells me wtf I can do right now to back up my exams without triggering the new york c&f gestapo via BOARD RULE 6000.9 ON FRAUD, DISHONESTY AND OTHER MISCONDUCT


/vent

Re: Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 8:29 pm
by Tanicius
Look, I get that your servers are overwhelmed, but it's not as if this were some spontaneous event. You literally had monthsmore than a decade and dozens of ground zero clones of today twice a year to come up with an elastic load balancing solution that was ready to absorb this spike.
FTFY


Or, you know, they could just not be unreasonable and require everyone to upload it by 9pm on Day 1. they could just give us a week-long window but whatever. Baby boomers gotta boom with their nonsensical alarmist rules.

Re: Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 8:31 pm
by chicubs88
Illinois Bar sent out an email saying they're not holding us to the original deadline to upload

Re: Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 8:46 pm
by Bigbub75
You had one job! One job!

Re: Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 8:51 pm
by lifestooquick
This is ridiculous. At least Ohio extended their deadline to tomorrow.

Also having these deadlines is ridiculous considering we don't get results for MONTHS!

Re: Okay ExamSoft, you need to explain yourself

Posted: Tue Jul 29, 2014 8:51 pm
by crEEp
The busy signal at examsoft really pissed me off. I ended up writing a pretty stern e-mail that I probably won't send. This shit is unreal--they can't genuinely believe that all the nonsense about assuming the risk of examsoft's incompetence is actually enforceable, right?

Re: Okay ExamSoft, you need to explain yourself

Posted: Wed Jul 30, 2014 1:24 am
by LAWYER2
I heard they had a problem with the Mac software. Ours were saved via USB drives instead of network connections.