Had this exact same problem with a Dell laptop as well. Customer service is more or less non-existent. I'll never bother considering another Dell. With all of the options students have, I would suggest you guys do the same.beachbum wrote:My last laptop was a Dell Latitude, and I hated it. The thing wouldn't recognize its own charger. Over the course of about 4 years, I had the charger replaced 3 times. Each time, things would be great for a couple months, then it would suddenly give me the standard "plugged in but not charging, please insert a Dell 90W power adapter" message. I also had the laptop sent back to Dell to get its motherboard switched out, and that didn't solve the problem either. The overall build quality of the computer seemed a bit lacking too, particularly when compared to my new Thinkpad. Also, Dell's customer service is INFURIATING.
Computers for Law School 2011
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Re: Computers for Law School 2011
- beachbum
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Re: Computers for Law School 2011
Yup. One of my friends had the same computer (Latitude D820), and she had the same problem as well. If you're looking for a good business-class PC, just buy a Thinkpad.PirateCap'n wrote:Had this exact same problem with a Dell laptop as well. Customer service is more or less non-existent. I'll never bother considering another Dell. With all of the options students have, I would suggest you guys do the same.beachbum wrote:My last laptop was a Dell Latitude, and I hated it. The thing wouldn't recognize its own charger. Over the course of about 4 years, I had the charger replaced 3 times. Each time, things would be great for a couple months, then it would suddenly give me the standard "plugged in but not charging, please insert a Dell 90W power adapter" message. I also had the laptop sent back to Dell to get its motherboard switched out, and that didn't solve the problem either. The overall build quality of the computer seemed a bit lacking too, particularly when compared to my new Thinkpad. Also, Dell's customer service is INFURIATING.
- ResolutePear
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Re: Computers for Law School 2011
OTOH, you get somebody called Bob who doesn't know the U.S. capitol when calling Dell.
- FantasticMrFox
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Re: Computers for Law School 2011
That's why i've hated dell ever since my first desktop (a complete Mac-person now)ResolutePear wrote: OTOH, you get somebody called Bob who doesn't know the U.S. capitol when calling Dell.
- zeth006
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Re: Computers for Law School 2011
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- MBZags
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Re: Computers for Law School 2011
AppleCare through the Apple store with the Education Discount is $239 for the 15 MBP and $183 for the 13 MBP.zeth006 wrote:B&M and domestic phone support constitute the top reason IMO to go for Mac. If I do go Mac in 2 year's time, it'll be the decisive factor. The only downside for me would be that Applecare for the MBP 15 is kinda pricey at $349 on Apple's website and roughly $290 on eBay and $200 for the MBP 13. Then again, you get what you pay for when it comes with customer support.
- ResolutePear
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Re: Computers for Law School 2011
What are you trying to pull here. We all know that law students aren't real students.MBZags wrote:AppleCare through the Apple store with the Education Discount is $239 for the 15 MBP and $183 for the 13 MBP.zeth006 wrote:B&M and domestic phone support constitute the top reason IMO to go for Mac. If I do go Mac in 2 year's time, it'll be the decisive factor. The only downside for me would be that Applecare for the MBP 15 is kinda pricey at $349 on Apple's website and roughly $290 on eBay and $200 for the MBP 13. Then again, you get what you pay for when it comes with customer support.
- zeth006
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Re: Computers for Law School 2011
True, though the taxes you incur on their website erase that discount.MBZags wrote:AppleCare through the Apple store with the Education Discount is $239 for the 15 MBP and $183 for the 13 MBP.zeth006 wrote:B&M and domestic phone support constitute the top reason IMO to go for Mac. If I do go Mac in 2 year's time, it'll be the decisive factor. The only downside for me would be that Applecare for the MBP 15 is kinda pricey at $349 on Apple's website and roughly $290 on eBay and $200 for the MBP 13. Then again, you get what you pay for when it comes with customer support.
- oldhippie
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Re: Computers for Law School 2011
looking at the lenovo thinkpad edge 14" with an AMD processor - obviously slower than the ones with intel processors...but i won't ever use it for gaming, is there another good reason i would want a faster processor? i really just need a laptop for school, i won't use it for much else other than some web surfing and maybe pictures and stuff, but that's all, and it's $300 cheaper for this one than for the thinkpad t410i with the faster processor and integrated graphics (these terms mean almost nothing to me, i'm just regurgitating them to y'all from teh web site!)
thoughts from computer savvy people?
- kalvano
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Re: Computers for Law School 2011
oldhippie wrote:ok, some opinions please....
looking at the lenovo thinkpad edge 14" with an AMD processor - obviously slower than the ones with intel processors...but i won't ever use it for gaming, is there another good reason i would want a faster processor? i really just need a laptop for school, i won't use it for much else other than some web surfing and maybe pictures and stuff, but that's all, and it's $300 cheaper for this one than for the thinkpad t410i with the faster processor and integrated graphics (these terms mean almost nothing to me, i'm just regurgitating them to y'all from teh web site!)
thoughts from computer savvy people?
Get the Intel, it's far, far better. Everything will run much smoother and faster.
I have the Edge 14", and it's a great laptop.
- oldhippie
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Re: Computers for Law School 2011
is it the E420?kalvano wrote:oldhippie wrote:ok, some opinions please....
looking at the lenovo thinkpad edge 14" with an AMD processor - obviously slower than the ones with intel processors...but i won't ever use it for gaming, is there another good reason i would want a faster processor? i really just need a laptop for school, i won't use it for much else other than some web surfing and maybe pictures and stuff, but that's all, and it's $300 cheaper for this one than for the thinkpad t410i with the faster processor and integrated graphics (these terms mean almost nothing to me, i'm just regurgitating them to y'all from teh web site!)
thoughts from computer savvy people?
Get the Intel, it's far, far better. Everything will run much smoother and faster.
I have the Edge 14", and it's a great laptop.
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Re: Computers for Law School 2011
No problems with the display being 1366 x 768?kalvano wrote:oldhippie wrote:ok, some opinions please....
looking at the lenovo thinkpad edge 14" with an AMD processor - obviously slower than the ones with intel processors...but i won't ever use it for gaming, is there another good reason i would want a faster processor? i really just need a laptop for school, i won't use it for much else other than some web surfing and maybe pictures and stuff, but that's all, and it's $300 cheaper for this one than for the thinkpad t410i with the faster processor and integrated graphics (these terms mean almost nothing to me, i'm just regurgitating them to y'all from teh web site!)
thoughts from computer savvy people?
Get the Intel, it's far, far better. Everything will run much smoother and faster.
I have the Edge 14", and it's a great laptop.
- kalvano
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Re: Computers for Law School 2011
No, the i3. Don't skimp on a processor. Buying a decent one can make your computer last much, much longer.oldhippie wrote:is it the E420?kalvano wrote:Get the Intel, it's far, far better. Everything will run much smoother and faster.
I have the Edge 14", and it's a great laptop.
binghamtonalum wrote:No problems with the display being 1366 x 768?kalvano wrote:Get the Intel, it's far, far better. Everything will run much smoother and faster.
I have the Edge 14", and it's a great laptop.
Until now, I didn't even know it was. It's not a factor at all. I don't do anything but school stuff on it.
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- oldhippie
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Re: Computers for Law School 2011
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Re: Computers for Law School 2011
Dell consumer level support leaves much to be desired. Although their corporate support is reasonable. If one really feels a pressing need to go with a Dell, it is worth the extra money to purchase systems from their business line to avoid the consumer support group.FantasticMrFox wrote:That's why i've hated dell ever since my first desktop (a complete Mac-person now)ResolutePear wrote: OTOH, you get somebody called Bob who doesn't know the U.S. capitol when calling Dell.
Although you are likely better off just purchasing a Leveno or Apple product, that is, if quality service is of value to you.
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Re: Computers for Law School 2011
Are business grade laptops actually more costly than consumer grade laptops? I also did not realize that you get different tech support based on the model you purchase.haus wrote:it is worth the extra money to purchase systems from their business line to avoid the consumer support group.
- chrisnashville
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Re: Computers for Law School 2011
Usually they sacrifice some sexiness for better build materials / durability. Theoretically you'll get better support.bk187 wrote:Are business grade laptops actually more costly than consumer grade laptops? I also did not realize that you get different tech support based on the model you purchase.haus wrote:it is worth the extra money to purchase systems from their business line to avoid the consumer support group.
Business-grade laptops also often have docking station abilities that their consumer-grade cousins don't, which can be handy. I regret that my Toshiba doesn't have the ability to dock (well, save for a USB-type option, which is pretty inferior. Sigh).
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Re: Computers for Law School 2011
This depends on the company. Dell business laptops often run more money than their consumer models, also the specs will often vary some a chrisnashville said. But Dell 'Business' support is still in the US, and generally receives higher marks then their consumer level support that is not in the US. If you never need to call support, then this likely will not matter to you. On the other hand, if you happen to run into a crisis during crunch time, then this difference could mean quite a lot to you.bk187 wrote:Are business grade laptops actually more costly than consumer grade laptops? I also did not realize that you get different tech support based on the model you purchase.haus wrote:it is worth the extra money to purchase systems from their business line to avoid the consumer support group.
There are no guarantees when it comes to matters like this, you can only play the odds and hope for the best. That is why I generally recommend Leveno laptops for those who want to go with PCs, I personally choose Macs, which generally get strong marks for support. If one does fell the need to get a Dell I strongly encourage making arrangements for a business system, as their business unit consistently receives better marks for support then their consumer division. With other manufactures, the business and consumer division between divisions is not necessarily as stark.
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Re: Computers for Law School 2011
Many years ago (~10), I worked at a organization that among others things performed warranty repairs on Toshiba laptops. I developed a bad taste regarding their business practices, as they often would stop providing drivers for proprietary parts within 18 months of the model no longer being available for sale as a new machine. This lead to a few occasions that when a customer had a hard drive failure which required a new OS install (Win 98 or Win 2k back then), some features would no longer work because we has no access to some drivers that had originally been loaded on the system.justhockey31 wrote:Any words of wisdom on Toshiba laptops?
Admittedly many years have passed since then, and the Windows OSs do a far better job of identifying hardware and working reasonably well without the need for third-party drivers than in the bad old days. But the callous view they took towards their customers, and being stuck as the bearer of bad news to their customers on several occasions has lead me to steer clear of their systems ever since.
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Re: Computers for Law School 2011
Only problem I have is with the ctrl button and fn button placement. I like my ctrl in the bottom left.chimp wrote:I'm probably going to get a Lenovo Thinkpad. Most likely the T420. Sorry if it has already been discussed, but any opinion on this laptop? Anybody in here have one and like/dislike it? Thanks.
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Re: Computers for Law School 2011
I also struggle with the keyboard layout of the Leveno's but I suspect that this is something that I would overcome if I used one as my primary machine for a month or so... Then again I have been using Solaris workstations off and on for over 15 years, and I still stumble around on their keyboards.whymeohgodno wrote: Only problem I have is with the ctrl button and fn button placement. I like my ctrl in the bottom left.
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Re: Computers for Law School 2011
LOL I noticed this as well. If that is your biggest complaint then overall I would think that you guys are pretty happy with your Thinkpads.haus wrote:I also struggle with the keyboard layout of the Leveno's but I suspect that this is something that I would overcome if I used one as my primary machine for a month or so... Then again I have been using Solaris workstations off and on for over 15 years, and I still stumble around on their keyboards.whymeohgodno wrote: Only problem I have is with the ctrl button and fn button placement. I like my ctrl in the bottom left.
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