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What is travel assistance? They told you to contact their travel agency? If so, they are expecting you to book travel through them, which is the norm. If you're not comfortable with that arrangement, then I guess you could pay for shit yourself, but idk why you would do that if they're going to cover the cost.

also lol at the use of "don't quote please" for anonymous post about general question

OP here.
The email was a generic email though.

Don't want quoting because the info on the conversation is pretty specific