True measure of billables
Posted: Tue Jun 28, 2011 10:13 pm
Even halfway through my SA gig, I'm still struggling with the concept of billable hours. Yes, you keep track of how long you've been working on something, but what do those numbers really mean? If you have a meeting or a two-hour deadline, that's easy enough. But what if it's a more open-ended assignment? What if it's an issue that you can research in two hours but because you had the time, you spend four hours on it? If you can finish a memo by the end of the day but choose to stay late to really polish it up? If you're working on it, in theory that's billable time, right? The things is...do you REALLY need to be working on it? There's always room for improvement, of course, but at what point are you satisfied with what you have and stop billing the client?
This isn't a huge deal as an SA, obviously, but I'm really curious about how it works when your hours actually count. It's one thing when you're swamped with work and you have to force yourself to move on to the next thing because otherwise you won't get everything done. However, there are always slow days, even weeks (and associates have told me that at times it's a struggle to meet the billable requirements). In those cases, how do you know when to stop billing? Because you still have a few days to finish that memo and even though you think you have an answer, you could always do more research...
This isn't a huge deal as an SA, obviously, but I'm really curious about how it works when your hours actually count. It's one thing when you're swamped with work and you have to force yourself to move on to the next thing because otherwise you won't get everything done. However, there are always slow days, even weeks (and associates have told me that at times it's a struggle to meet the billable requirements). In those cases, how do you know when to stop billing? Because you still have a few days to finish that memo and even though you think you have an answer, you could always do more research...