beachbum wrote:LockBox wrote:beachbum wrote:Ugh. It is difficult to put into words how much I regret buying a Lenovo. Will not be making the same mistake twice, though.
Can you elaborate? I just bought a U400 and wanted to see if going Lenovo was a mistake...
Well, the problems started with the solid state drive that failed after a little less than a year. (I'm told I shouldn't blame Lenovo for this, but it was still pretty frustrating). I called Lenovo for a replacement, and I was promptly sent a standard hard drive. I was also sent the wrong version of Windows as a replacement (32-bit, as opposed to the 64-bit I had originally purchased).
I had immediate need of a laptop, so I was forced to install the hard drive and Windows. Now my computer is noticeably slower, and I guess the extra money I had originally paid to upgrade to a solid state drive and to a better version of Windows was for nothing?
Now Lenovo is threatening to charge me for the defective drive if I don't return it. Of course, they didn't send any return packaging or labels, so I had to spend the time and money to purchase shipping from USPS.
And that's about where I am today: with a slower computer and with a lot of wasted money. Beyond the headaches with the hard drive and with customer service, though, the computer itself just doesn't seem that great. I mean, it's not bad, but I don't see the justification for its price relative to other computers. Lenovo likes to trumpet its superior build quality and superior customer service, but I've found both of these things to be sorely lacking.
FWIW, I have a T410. Maybe other models are different. But I'm not gonna risk another Lenovo purchase in the future.
Seems very odd that they would send an HDD to replace a SSD. What's the deal with that?
And yeah, you shouldn't really blame Lenovo for SSDs. SSD's have only recently gotten better reliability. It's like buying a 95-98 Mitsubishi Eclipse. Sure, it's very fast. When it runs. At any rate, I don't think that they honored their warranty as you're not whole yet.