I actually do live in the world of IT. I get that they are not fun to support but i think it's more of a commonality of use problem that becomes a "chicken or the egg" sort of thing. That is to say, if more people used them, more people would support them, and more people would learn to support them... and they'd be easier to support. But more people would use them IF they were easier to support. They are rare in IT environments so people don't know how to support them easily... etc.
I don't think more mac USERS are computer illiterate. I think the end user population in general is computer illiterate but the problem is exacerbated when they switch to an unfamiliar operating system. I do agree that far less people know how to support a mac. And I do agree that people switch to macs because of the "cool factor" and end up in over their head.
But whatever. I'm clearly getting OUT of IT so hopefully I won't have to care about this stuff too much anymore.
haha yea im going to law school to get out of IT as well so im with you!
but its not that i don't want to support macs, its just that they are actually more difficult to support. there's a reason why 95% of all businesses use Windows based operating systems. Even Microsoft office for Mac is made as a second thought and entourage is absolutely horrible especially with Exchange servers. I don't even want to get started with strange storage server errors. I guess i should be mad at the other major companies in the world that support Macs only as a second thought but still.
however macs do make it a lot easier for people that don't know computers. easier to connect a camera, manage music, videos, and etc. its why i always recommend Macs for older people who can't do more then connect the plug and yell why isn't it working. that and for people that like to click on every link thinking that someone from India just died and needs to transfer 15 million dollars to you. (and people its not that Mac's are safer than windows against viruses - its been proven macs have more holes - its just that virus writers would rather target 95% of the computers out there and not the small fraction of linux/unix based systems.
all in all im so damn glad i get to leave IT!