Borhas wrote:yeah, after all why would a rational actor ever make a mistake
A few times but not enough for a whole industry.
Correct me, because I am far from an expert on this, but isn't there some movement toward flat fee or alternate structuring? Maybe because of this type of problem? I don't think anyone disputes the associate's potential value to the firm, but I could see clients pushing back if they feel their resources aren't being used efficiently.
PI orgs obviously don't have the same kind of structure, but there is an immediate sense of gratification if you are able to help someone. I saw this even as an intern, though unfortunately there is a lot of waiting, so often the most you can do is let clients know the attorney is working to assist them with [whatever the legal issue is], and someone is paying attention. It's frustrating not to be able to accomplish the goal right away (or at all, in many cases), but I often saw that just the listening made a difference to clients. They were extremely happy to be there, and frequently thanked me, even though I wanted to tell them there was so little I could personally do yet.
I did get the sense that every hour my attorney worked (other than for things like staff meetings, which were indirectly related: ie: discussing cases) was going straight to the benefit of clients.