This has nothing to do with "doing LSAC's job for them."
Their job is to get their information systems working. Posting to us workarounds, instructions, and how to links is akin to making bulletin workarounds and doing jobs for them. For 21 bucks per forwarded digital email and every other fee to this heavily outsourced operation, this is doing their job for them.
There's a server problem somewhere, which likely is out of LSAC's control, causing some to not be able to access the site. Somebody somewhere is working on it.
Somebody "somewhere" is the key point. They're either not working hard enough, or some other company(this is the most likely situation) is refusing to take blame and we have the typical computer blame game going back and forth with everyone caught in the middle.
You've just done their PR job for them however. congratulations. Any other excuses to make them, or their slow and unresponsive business partners look good?
When they knock the 17 dollars off their CAS fees, which was the price 2 years ago(or was it one year go) or make it free, I'll start installing things and googling for work arounds. You people spend too much money for such a serious and "official" service to waste your days figuring out workarounds to lesson their need for haste.