Just do your homework.
If you're trying to negotiate because you have $$$ at a different school, be ready to give her numbers like the cheaper COA and waht not.
It really wasn't too difficult.
Is Shelli hard to get a hold of?
I had no trouble. It was during the peak of the cycle, though, so it may have been easier a couple months ago.
I toured U of A law school on Friday. Met with some U of A students.
They all said that they were accepted at both U of A and ASU. They also said that Shelli promised to match the offers U of A gave them. They tried to get Shelli to put it in writing but she never did and wouldn't return their phone calls. So they went to U of A. They also said they have friends who believed Shelli about the scholarship matching/increases and also didn't get it in writing, went to orientation and talked to her about increasing their scholarship like she had promised. She said she didn't remember and if she promised that she would have sent them a written notice.
They all told me to get it in writing from Shelli or it won't happen.